C’tyne chamber expresses concerns over customer services in Guyana

Sep 30, 2012 News

The Upper Corentyne Chamber of Commerce (UCCCI), in a press release, has expressed its deep concerns over the low levels of customer service provided by public sector staff in Berbice and around the country.
“The complaints reaching our organization range from agencies closing their offices during working hours to have meetings, to non-attendance of customers at seemingly well-staffed offices and staff being on their cell phones or engaged in personal conversations while having persons waiting.
The issue of public sector staff giving persons a hard time in order to gain inducements further degrades the image of these entities – an image which is then propagated worldwide by our many overseas visitors who have had unfortunate public sector interactions.”
“While the UCCCI in no way attempts to highlights all the public sector staff in a bad way, the deviants within this sector need to be identified and dealt with accordingly.
These public agencies can no longer hide behind the excuses of inadequate facilities, inadequate or underpaid staff and a general lack of resources. The majority of these public agencies now operate under working conditions that are on par and in some cases beyond what our private sector can currently offer,” the release added “Since none of these agencies have any real competition, it will be the duty of every citizen to demand the level of service that will make our interactions with public agencies, respectable and pleasant,” UCCCI said.
“The ‘legal’ private sector continues to be subjected and complies with, a myriad of regulations and requirements, adding not only to operating costs, but also to the level of service provided. The time is definitely ripe for public agencies to reflect internally, create and enforce service standards, and actively monitor and adjust compliance with these standards.
The UCCCI, as always, remains a willing partner to all involved on the road to develop Guyana into a country we can all be truly proud of,” the statement concluded.

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C’tyne chamber expresses concerns over customer services in Guyana

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