Cutlass wielding customer threatens GWI disconnection contractor

Sep 13, 2012 News

– Perpetrator arrested, placed in police custody

Guyana Water Incorporated (GWI) says it condemns the actions of any threats to their employees or contractors associated with the water company by customers executing their disconnections duties.
This is in response to an incident which occurred on Tuesday, September 11, last, at Cove and John, East Coast Demerara. A GWI disconnection contractor performing a routine disconnection at Lot 59 Craig Milne, Cove and John when he was threatened by an occupant of the home with a cutlass.
According to GWI’s Divisional Revenue Manager, East Coast Demerara, Malica Dowlin , the staff of a GWI contractor had verified that the property at Lot 59 was scheduled for disconnection when an occupant of the home approached Mr. Miles Moore, who is attached to the GWI contractor.
Dowlin stated that the individual brandished a cutlass and threatened Miles with bodily harm if he executed the disconnection.
GWI contacted the Cove and John Police Station and the occupant of the home, whose name was not provided, was arrested and placed in police custody.
GWI is unsure that the individual arrested is the account holder, stated in the company’s customer database.
Upon hearing of the incident, GWI’s Chief Executive, Nigel Niles stated, “The Management of GWI strongly condemns any threat to the employees or contractors associated with GWI by customers. The company will explore all legal avenues to thoroughly prosecute any customer who threatens or harms any worker conducting business on behalf of GWI.”
The Chief Executive further warned, “Customers must place priority on ensuring that their water service charges are paid in full; we have consistently reminded customers that our countrywide disconnection campaign is on-going.
“Management continues to be surprised at the number of disconnected customers who call or post via social media that they are unaware of a disconnection campaign. There is a strict policy that all delinquent customers will be disconnected if no attempt is made to pay all arrears or sign up for a Wallet-Friendly Payment Plan.”
The Chief Executive further stated that disconnection teams have been dispatched countrywide and any threats by customers can result in an arrest by police and subsequent prosecution.

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Cutlass wielding customer threatens GWI disconnection contractor

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