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I received shoddy service from GT&T

Jul 02, 2012 Letters

Dear Sir,
Permit me space in your newspapers to respond to some comments made by former CEO of GT&T Mr. Yog Mahadeo Re ‘’I have literally taken GT&T to every door’’.
While I don’t doubt Mr. Mahadeo’s claim, I have serious misgivings about his management of the telephone company.  Mr. Mahadeo might have taken GT&T to more doors and not every door, but the telephone service provided was far from satisfactory.
Just to give but one example. I live at Jones town Mahaica. Some time in April heavy breeze blew down a coconut tree in my street thereby damaging both phone and electric wires. I reported same to both companies. The GPL people came within hours and fixed their wires while the GT&T people took a month to fix theirs. In the mean time the wires were  lying on the road and people began stealing same. As a result  myself and several neighbours lost our service because our phone wires were cut and stolen by vagrants.
I don’t want to go into details about the incompetence of the staff in dealing with the issue. But when Mr. Mahadeo speaks of taking GT&T to every door I am sure he is speaking about the ten/10, FastBall, Jingles & Song Bollywood competition and several other non related telephone events. All of these are good but it hasn’t done enough to inspire the confidence of your customers. Based on the kind of service I have been getting from GT&T, if there was another Service Provider I would have certainly changed my provider.
I do hope that the new management takes cognisance of the complaints that have been made and spend time and money in satisfying customers. After all we demand quality service
Earle Lambert

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