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GWI targets radio for customer service boost

Jun 15, 2012 News

 

Guyana Water Incorporated (GWI) has embarked on a radio programme, titled “GWI’s The Flow”, to enhance its customer service and public relations.
According to the water utility, the programme will be broadcast every Sunday from 19:30 hours on the Voice of Guyana 102.5 FM or 560 AM.
The premiere episode will commence this Sunday, June 17, 2012.  Broadcaster Keane McRae will provide a variety of family-themed music and entertainment as well as vital customer service updates regarding all the services provided by the water utility.
GWI’s Chief Executive, Nigel Niles, is the programme’s first scheduled guest and will reflect on the Company’s Tenth Anniversary Celebrations as well as answer any questions or queries posted by customers via the company’s social media page.
According to Public Relations Officer, GWI, Timothy Austin, the broadcast is also designed to answer questions and queries from customers.
“We are inviting customers to post any questions regarding GWI’s services, particularly those related to their water service charges and billing,” stated Austin, “these questions will be answered on the broadcast every week by GWI officials.  We are aware that customers continue to have numerous queries about their service charges, as well as burning issues such as the Pensioner’s Subsidy for water paid by the Government of Guyana.  We urge customers to post on our social media fan page or e-mail our Public Relations Department with their queries.”
The PRO further stated that customers will also be given the opportunity to call in and have their questions answered live on air in subsequent broadcasts following the launch on Sunday.
Customers can post their questions and queries for the radio broadcast via GWI’s Facebook fan-page available at www.facebook.com/everydropcountsgy; alternatively customers can send questions via e-mail to [email protected]
“GWI’s The Flow” is the newest addition to the Company’s public relations initiatives which include the “Community Connect” outreach programme, “H20 Kidz ‘n’ Action” school workshops and weekly television broadcast, “GWI’s Customer Alert”.

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