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Tourism Authority five-year development plan…
Berbice Bridge employees benefit from training
The Guyana Tourism Authority (GTA) in order to enhance the hospitality sector recently held a one-day training seminar for 34 employees of the Berbice Bridge Company Inc. (BBCI) including toll clerks, radio operators, cleaners, supervisors, accountants, among others.
GTA Director, Indranauth Haralsingh during the training session with staff of the Berbice Bridge Company Inc.
The two-part sessions comprised sections dealing directly with customer service, but more importantly, the participants were reminded of the importance of the bridge in creating linkages and contributing to Guyana’s economy.
The participants will be presented with certificates at a later date.
GTA Director, Indranauth Haralsingh, noted that in recognition of the importance of tourism as a ‘people to people’ industry, it becomes imperative to maintain human resource development, as a priority.
“It is part of our five-year tourism development plan and strategy to improve hospitality skills and standards. GTA builds capacity as part of our mandate as we recognize that tourism has a lot of potential,” he stated.
He noted, too, that the staff members of the Berbice Bridge also play an important role in the overall presentation of the country’s tourism product.
“Of every ten persons that arrive at the Cheddi Jagan International Airport, five cross the Berbice Bridge, so staff is important because they interface with these persons; they need to understand the importance and value of customers and the role they play in delivering, not just customer service, but quality customer service,” Haralsingh explained.
The interactive sessions saw Haralsingh expounding on the value of customer service and the need for those who are delivering the service to be serious about performing an “excellent” job.
“You need to treat customers the way you want to be treated, particularly the front line staff,” he stressed.
In addition, the BBCI staff was enlightened on the rewards of maintaining a positive attitude and remaining committed to excellent service delivery, which, the GTA Director noted, makes all the service difference.
The training seminar included details of customer expectations, steps to follow and tools to employ. These tools will ultimately lead to customer satisfaction.
The trainees were also reminded of the importance of proper telephone etiquette and were encouraged by the facilitator to demonstrate their ability to deliver and to encourage feedback from their customers.
The GTA had already conducted several Customer Service training sessions for Air Services Limited (ASL) Staff earlier this year.
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