Latest update February 15th, 2025 6:20 AM
Latest News
- Exxon given more time to respond to first two audits – Routledge
- Guyana put on Donald Trump’s list to accept African and Asian deportees
- Ukraine’s Zelenskyy calls for united US-Europe support against Russia
- Opposition agrees with TI findings on corruption in Guyana
- Man assaults ex-partner for bringing husband into shared home
GPL envisages improved customer service with Int’l certification
The Guyana Power & Light Inc. (GPL) was on Friday, last, certified with the International Organization for Standardization (ISO) 9001:2008. The event was held at GPL’s Training and Development Department, Sophia Complex.
The ISO 9000 standards are a collection of formal international standards, technical specifications, technical reports, handbooks and web-based documents on quality management.
GPL CEO Bharat Dindyal (right) and Deputy CEO/ISO management representative, Aeshwar Deonarine (centre) display two of the ISO 9000 certificates. At left is Certification Officer Abraham Daniel
Among those present at the ceremony were Chairman of the GPL’s Board of Directors, Winston Brassington, the company’s Chief Executive Officer, Bharat Dindyal, Deputy CEO/ISO management representative, Aeshwar Deonarine, representative from the Qual-Eco, Selwyn Medina, and Certification officer and representative from DQS-UL (Leading certification bodies for management systems worldwide) Abraham Daniel, amongst other invitees.
According to Deonarine, GPL has reached a stage where half of the entity has been certified, with the power company aiming to be fully certified by this year end. He explained that the certification was the brainchild of the Board of Directors, especially the chairman, who came up with the idea in late 2008.
He added that GPL is the thirteenth company to be certified in Guyana, and was assisted to achieve certification by Qual-Eco.
Deonarine further asserted that the managers and majority of the staff involved were trained arduously.
“We trained about 60 documentation specialists, these are persons required to document the processes and procedures in the company. Then we have another 75 trained internal standard quality auditors… their job is to go around and check that the documents have been properly prepared, and more importantly, what we say we are doing and actually doing.”
Qual-Eco’s Selwyn Medina told the gathering that throughout the course there were many different sections covered such as gap analysis, awareness sessions, documentation workshops, consultancy visits, documentation and implantation of the quality managements systems, auditor training, free certification audits, root cause analysis training and corrective actions, among others.
Deonarine explained that the commercial and IT division, system planning and design department, transmission and distribution department and the loss reduction unit will be joining the certification batch.
Chairman Brassington told the gathering that the real work and achievement did not come from the top but from the entire organization, since approximately 1,000 persons were trained.
He stated that this certification will assist in improving a quality management system to control how the processes are performed, and stressed that these features will ultimately improve service and work efficiencies for the organization which will improve customers’ satisfaction.
Certification officer of DQS-UL, Abraham Daniel, said that his company offers the best of two worlds since the certificate is recognised in Europe and America, and the entity has a presence in over 50 countries and to date has certified over 20,000 organizations.
“GPL is about to join an elite group of organizations certified by DQS-UL…in the Caribbean, GPL is only the second electricity company next to a company in Trinidad to become ISO 9000 certified…while auditors will be back every year to check on the company.”
GPL’s CEO, Bharat Dindyal, said that the power company will ensure that all requirements will be maintained and be applicable throughout the company.
Similar Articles
THE BLUNT OF THE DAY
Sports
Features/Columnists
The Opposition is engaged in self-sabotage
Peeping Tom… Kaieteur News- You know, I never thought I’d see the day when elections in Guyana would become something... more
OAS Secretary General Election and renewed OAS Consensus
Antiguan Barbudan Ambassador to the United States, Sir Ronald Sanders By Sir Ronald Sanders Kaieteur News- The upcoming election... more
Weekend Cartoon
