Retailer, customer at odds over ‘old’ sewing machine

Dec 18, 2011 News

Would you not get upset if you forked out your money to buy what you are convinced to be a brand new piece of equipment only to find out when you took it home that it was not working?
Well this is the case of a housewife who is livid at the treatment she received from the staff of a leading chain store with international connections last week.
The woman Junie Reid, had purchased a sewing machine from the entity on December 5, with the aim of completing most of her sewing work for the Christmas season.
She paid cash for the item and duly believed that all was well, since she did not collect the item that very day but waited for it to be delivered by the company two days later.
Reid said that the day after the equipment as delivered she attempted to use it but it did not work.
She immediately telephoned the agency and reported the problem.
The woman said that she subsequently took back the entire machine to the company where she pointed out the problem.
Reid said that she had identified a sewing machine in the entity’s showroom and was expecting the said item when she made the purchase. Instead she was given an ‘old’ machine, Reid claimed.
Although the company offered to rectify the problem on the machine that they had given her, Reid was convinced that the item was not new as was being claimed and demanded a refund of her money or the machine in the showroom.
The company did not agree to her demands and this led to Reid speaking to the manager.
The woman said that the manager was rude to her and she became angry and walked out of the company’s office, leaving the machine behind.
She has since engaged the Guyana National Bureau of Standards and the Ministry of Trade on the matter.
But when contacted, the retail entity said that contrary to what the woman is claiming, it was she who was abusive to the staff.
A senior official told Kaieteur News that the woman’s machine did indeed have a problem but it was one that could have been and was rectified in two minutes.
“The matter was just a simple one that I myself rectified,” the senior manager told Kaieteur News.
According to the official, the agreement of sale states that once an item that is purchased can be repaired, the company has the right to do so before any talk of refund of money is entertained.
“They did ask me if I read the contract but I insisted that the machine was old. You can look at it and see that the cabinet was rough,” Reid stated.
She said she is still waiting for a response from the ministry of trade, since an official assured her that she would be contacted when the matter is sorted out.
In the meantime, Reid is seriously contemplating legal action.
“They want to shove this old machine on me. I will take a lawyer and spend more money than the cost of the machine to make them an example,” she said.

Latest News

Retailer, customer at odds over ‘old’ sewing machine

Related

Similar Articles

The Glenn Lall Show | December, 2nd, 2024

Follow on Tik Tok @Glennlall

THE BLUNT OF THE DAY

Sports

Alarm in West Indies over radical two-division plan for Test cricket

After 18 years hiatus, West Indies arrive in...

Uniting through Futsal

Westside Golf Course Opens 2025 with $100K...

Hardaiow, Mahabeer cop best batter and bowler...

FL Sport extends support to Polly’s Nursery...

Features/Columnists

The Horse Racing Authority Bill will solve nothing!

Forget Begging Rich Nations: Caribbean Countries Should Act to Save Themselves

Guyanese at the movies

Publisher’s Note

Weekend Cartoon

Bridge Watch

Demerara Harbour Bridge

> Berbice Bridge […]

Retailer, customer at odds over ‘old’ sewing machine

Share this:

Related

Similar Articles

The Glenn Lall Show | December, 2nd, 2024

Follow on Tik Tok @Glennlall

THE BLUNT OF THE DAY

Sports

Features/Columnists

Publisher’s Note

Weekend Cartoon

Bridge Watch

Demerara Harbour Bridge

> Berbice Bridge […]