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REDJET back in operation
REDJET airline has now resumed operations after a lengthy period of disruption in its services.
REDJET yesterday took the media to the Cheddi Jagan International Airport (CJIA) for a press briefing where an overview was given of the services that were offered by the company before, during and after the disruption period.
Ian Burns, Chief Executive Officer (CEO)/ Chairman of the airline, stated that during the period August 21 to September 2, last, there were 11 cancelled flights while 15 flights were delayed.
Chief Executive Officer (CEO)/ Chairman of the REDJET airline
This totaled 953 passengers on board all of those flights and though 182 passengers were rebooked, the remaining 771 passengers were refunded.
Due to this specific time of the year being very busy, REDJET did not have the capacity to accommodate more passengers to have its flights rebooked, and thus many of them were very disappointed and angry.
One of the reasons cited for this disruption was that one of REDJET’s two aircrafts was undergoing ‘preplanned scheduled maintenance’ while the second aircraft incurred unforeseen problems with its hydraulic system.
Many of the replacement parts had to be brought in from the USA which was at that time suffering from Hurricane Irene thus transportation in and out of the country proved an additional difficulty.
It was also reported that there were delays with the local regulator to allow REDJET to obtain a spare aircraft during this regrettable situation.
With passengers’ safety in mind the airline had no other alternative than to ground its aircraft since any flight under those conditions would have been a threat to any passengers on board.
Communication plays an integral role in any business, especially an airline where the services are provided for the benefit of consumers. Therefore, feedback is necessary to determine the type of services required to make the business satisfactory.
Burns stated that during the ‘disruption period’ the hotlines were busy and many persons were continuously calling the airline.
“It’s not like we weren’t trying to answer the calls. It is the congestion caused by the traffic of calls. It was a very complex system, communicating with customers; communication was not as they wanted during the disruption period”.
It must be noted that for the pre-disruption period, the company had 92.5 percent ‘on-time performance’ while post-disruption period recorded 83.2 percent.
For the pre-disruption period, there were 100 percent flight completions with no cancellations, while post-disruption period saw a minute drop to 95 percent.
Kevin Dudley, CEO/ Director of Maintenance, REDJET, explained that on August 21 and August 24 when the two aircrafts were not in any position to be operated, the technicians identified problems which would have proven to be very complex and difficult for technicians to “pick up”.
Finally, after being able to secure the parts and having an air test conducted on September 4, the aircraft is back in service and REDJET has resumed its operations.
Lease agreements are in place for an additional aircraft while there is a large investment being made in expanding the “REDJET Fleet” to provide a greater coverage in the Caribbean.
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