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GWI implements new disconnection policy

Jun 16, 2011 News

– Customers to provide proof of ownership before water is reconnected

Guyana Water Incorporated (GWI) has now implemented a new policy which requires a disconnected customer to provide proof that he is authorised to have service (water and/or sewerage) on his premises before a reconnection can be executed.
The water company is advising customers that in order to reconnect their service they must have in their possession all relevant documents, including tenancy agreements, transport or title.
According to National Revenue Manager, GWI, Earle Aaron, “We will also accept rent receipts from tenants.”
He added that the policy has been implemented because GWI has noted that some customers have yet to regularise their service.
“Many customers are residing at properties for which they have no documentation,” stated the National Revenue Manager. “Should we have to take them to court we have no proof that these persons are authorised to contract services on the property.”
“Disconnected customers who fail to produce proof of ownership or a tenancy agreement will not be reconnected,” stated Aaron.
“GWI must ensure that every customer’s service is regularised.”
He further reminded customers that GWI’s countrywide disconnection campaign for outstanding water service charges is ongoing and all customers must ensure they note the due dates of their bills. Customers who are not in possession of a bill are asked to contact GWI’s Call Center for information on due dates.

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