Disappointed with shipping company

May 28, 2011 Letters

Dear Editor,
Oftentimes companies, in particular those operating in a very competitive business arena, offer an array of grandeur promises in their marketing pitch to customers so as to lure them.
But sometimes mere months after, a litany of woes would surface about those same companies from persons who they would have inconvenienced, at best at very critical times.
I have personally heard complaints, and have myself thought that some of the complainants are a bit too harsh on the companies for not delivering as promised.
But I now have cause to pay greater attention to the old parlance, “you will never know the pinch of a tight shoe unless you wear one”, on account of a personal experience I am having with a reputable freight company, which has not lived up to a promise .
My disgust is with this company’s branch in New York where I am now led to believe that the employees there are only concerned about ensuring there is a lucrative business, but care not whether customers are inconvenienced afterwards.
I can empathise with those manning the branch in Guyana, whose job is to appease dissatisfied customers.
A box was posted in New York on Saturday May 21, after all assurances were given that it will arrive by May 25. Mind you, there was an option to use another company, but the vote went to this particular company.
A check on Wednesday revealed that the box was down on the manifest to arrive in Guyana on Friday May 27, but to my dismay, when I called the office, I was told the date of arrival is not May 27 but June 1.
A call placed to the New York office did nothing to appease the situation, as all I was given was a long list of excuses, including there have been no flights bringing freight to Guyana from Saturday.
The latter excuse I found to be untrue, because the Georgetown office had indicated that freight had arrived Thursday night and they had checked to see whether my stuff was among the lot. I queried from the individual (a female) on the other side of the line in New York why it is the item and money was accepted despite being told of the urgency, when they fully well knew that the agreement could not have been fulfilled.
What took the cake was when the female, on being told why all the fuss to receive the box, said: “Madam, if I want to get something to Guyana from New York on time for an occasion, I post it two and three weeks ahead of time because it has to go to Miami first before coming to Guyana.”
A colleague in the office said she has had to endure a similar embarrassment with the said company.
I dare ask: “Why then does this company have a special offer in place which carries an additional charge? Is it a way of fleecing money from unsuspecting persons? And why aren’t customers told of all this moving of freight from NY to Miami when they visit the NY office so the choice of whether they still want to use the that company is theirs?”
Wendella Davidson

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Disappointed with shipping company

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