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Apparently they just do not care!

May 04, 2011 Letters

Dear Editor,
A few weeks ago, as I was paying my bill in advance, I asked a Digicel Representative  if the Blackberry I bought from them is stolen and I give them the  IEMI number, if they can find it when the unlawful holder activates the phone.
The shocking answer was “Sorry we do not do that”. In this day and age of the smart phone, that answer was totally unacceptable and disappointing. A few days later,
I went to my favourite telephone company, GT&T; they did not pay me to say so. It is my opinion that GT&T is one of the most profession companies I know. For me GT&T in my book is a frontrunner in many aspects. It takes care of Guyana’s responsible firearm license holders; they treat them with consideration and respect.  Anyone that is carrying a concealed firearm, can show the Security Guards present a National Identification card and a copy of your firearm license and you are free to enter their offices and do business. You do not have to leave your firearm in your car or home illegally!
This method, by GT&T, I know is the best and right thing to do. The other companies treat license firearm holders like piranhas, and we are the good guys!
Now back to the issue at hand; the sheer incompetence and insensitivity of these two cellular companies left me disillusioned and very perturbed.
I was very shocked that the GT&T customer representative told me that GT&T, also cannot find a smart phone if the IEMI is given to them. The question by some readers is; What is the IMEI number of a mobile phone ?
Well folks, the IMEI (International Mobile Equipment Identity) number of a mobile phone is a 15-digit number unique to a mobile handset. Just type in *#06# on your mobile phone and it will display its IMEI number in most phones. This number is also usually printed on the compliance plate of the handset usually under the battery.
In fact each GSM mobile phone is assigned a unique IMEI code when it is produced.
Any professional carrier that cares for its customers would have systems in place,
(Continued on page 23)

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