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TRIPS failure at GRA affects clients

Mar 24, 2011 News

Hiccups with the Total Revenue Integrated Processing System (TRIPS) system at all locations of the Guyana Revenue Authority (GRA) in the city caused frustration among clients who visited the entity only to be told to return Friday.
Persons requesting road services licences, revenue licences, compliances, work permits for various countries and other documentations and services found that there was a problem at the GRA since last Friday.
According to sources, the TRIPS has once again malfunctioned and the problem rested with the hard drives that store the information.
Persons told this publication that when they had finally set aside time to transact their business with the revenue authority they were told to return on another occasion. “When you owe them, or they investigating you, they does run you down…Now all that money they spend on their system and it is not working and we have to waste time because they didn’t tell people on radio, paper or TV what going on.”
Customs brokers would also be affected by the TRIPS malfunction since the clearance of shipments will be affected at the wharves.
The introduction of the TRIPS began in 2006, in time  for the introduction of the  Value­Added  Tax (VAT) and  the  Taxpayers Identification  Number  (TIN)  Registration  which was aimed  at improving the  efficiency  of the  Guyana  Revenue  Authority.
Transactions conducted at any department within the Guyana Revenue Authority are now placed into this consolidated Central Bio­Data System. From this data there is scope for improved Revenue Accounting, Customs Controls, Intelligence and Risk Management, Audit and Assessment, Debt Management and Management Information.

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