Woman imports brand new machine but receives secondhand goods

Dec 16, 2010 News

Gy-Xpress has found itself in the middle of a court mêlée after a customer alleged that she paid for a brand new cell phone unlocking machine but received a secondhand instrument.
The company is well known for buying items from foreign countries for customers in Guyana, upon their request.
Joycelyn Laurie claimed that on August 23, she went to the company’s shipping office and conducted a transaction for them to import a brand new cell phone-unlocking machine at a cost of $74,950.
Laurie reported that she was instructed to pay $50,000 and upon delivery was required to pay the remainder.
The manager also promised her that the item would have arrived in Guyana within one month.
A month had not passed when the company’s manager informed her that the item was available for her to pick up.
But surprisingly part of the machine and the manual were not handed over to her.
After inquiry about the missing parts and the manual from the sales representative, she was told to revisit the office at a later date.
The woman alleged that she did revisit Gy-Xpress several times. She admitted that on the last occasion she became angry after being told that the items were still not available.
Out of frustration she decided to give back the machine to the company and demanded being reimbursed.
The irritated woman said that she sought the advice of the Bureau of Standards, where documents of the transaction were submitted.
Officers there told her that according to the document she had collected a machine that had already been used.
A few days later, Laurie received a telephone call from the manager of Gy-Xpress informing her that she needed to visit Brickdam Police Station to collect the refund.
Upon her arrival she was cautioned by lawmen that she was being charged for threatening to beat the said manager and sales clerk.
For the alleged offence, Laurie was released on $3,000 station bail and was instructed to report to Georgetown Magistrates’ Court to answer to the charge.
As she appeared in court on the given date she was obligated to answer to the offence of threatening language and abusive behaviour.
The matter is currently engaging the attention of the court.
The woman claimed that she is saddened over the occurrence and is advising the general public to be aware of the shipping company’s alleged scheme to cheat customers.

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Woman imports brand new machine but receives secondhand goods

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