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NIS gives senior citizen royal run around for pension
Keith Nurse
The services being offered by the National Insurance Scheme (NIS) have once again been dubbed by another pensioner as “terribly disappointing”.
Sixty-four-year-old Keith Nurse, a resident of Lot 37 La Retraite, West Bank of Demerara, is deeply troubled because of the treatment being meted out to him by the Klein/Pouderoyen office as it relates to his contributions he made during his working days and him receiving his pension.
Nurse had a lot to say. He explained that he was an employee at the Wales estate from 1986 to 1990, and that he ensured that all his contributions were paid; this was evident since all of his pay slips carried the NIS deductions on them.
Nurse stated that three years ago, he visited the Klein/Pouderoyen office which was being managed by a “Mr. Deen”, to uplift his pension.
However, when he spoke with the said manager, he was told that the years 1986, 1987 and 1990 were not accounted for in their system, meaning that they have no records of his contributions for these years.
They did, however, have a record of 17 contributions for 1988 and three months of contribution for 1989.
He said that he was given the “royal run around” because he then ventured back to the Wales Estate to uplift a letter which stated that his contributions were indeed paid through the sugar company.
This letter was taken to the NIS department in 2008, yet nothing was done. When he went to the office, they told him that his number was 3179 and showed him documents which stated that there was no contribution from him; however he took back his documents to prove to them that his number was not 3179, that it was 3174 and that the contributions were inaccurate. He then walked out of the office.
In September, Nurse took his original pay slips to the Klein/ Pouderoyen office and when he returned there Wednesday last, he was told they “cannot find his pay slips or the letter from the estate.”
He told Kaieteur News that the document(s) and pay slips which he took to the office were documented in a book and it is signed for, nevertheless the staff cannot give account for it, they do not know where his paperwork has gone and spent over half an hour searching for his records.
Nurse went on to say that he cannot remember what date he re-visited the office, since he has been there numerous times in vain, but that it was a Thursday and he was told by a supervisor at that time, “Ms. Benjamin” to go to the NIS office in central Georgetown and his matter would be rectified.
When he got to the office in Georgetown, he was told that they do not handle matters from West Bank Demerara, and he would need to visit the Klein/ Pouderoyen office.
The man said that he is fed up with being pushed around for money, which he is rightly entitled.
He wants to know what happened to his records, documents and money.
Another problem with the office, Nurse claims, is that ever so often, the managers and supervisors are being changed, so on almost every visit he has to relate his story to someone new and is being promised that his matter will be taken care of.
However, when he returns to the office, someone else is in charge.
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