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Barbados-based Guyanese accuses LIAT of price-gouging
Marlena Headley-St Hill
Marlena Headley-St Hill, a Guyanese resident in Barbados, is calling on the relevant authorities to properly investigate the services which are being offered by Leeward Island Air Transport (LIAT) air service here in Guyana.
According to the woman who was scheduled to leave Guyana on Sunday afternoon, she was not allowed to board the flight back to her adopted homeland, since a representative of the company told her she needed to purchase a two way ticket.
The woman explained that she purchased a one week ticket to Guyana some time last month. She said that she arrived in Georgetown on March 1 and was scheduled to leave on the March 7. St. Hill showed documentations supporting that she paid US$364 for a return ticket.
On Sunday midday when the woman went to check in to board her flight, the airline representative said that she could not allow her to do that since her ticket was not a two way. The woman said that she produced all the relevant documentation to the representative showing that she had married a Barbadian and had been living in the country for the past five years.
She said that she is well aware of the fact that the airline companies cannot sell one way tickets to non-nationals.
St. Hill explained that before she left Barbados she was having some problems with her passport and immigration officers in Barbados had given her the necessary travel documents.
“They gave documents showing that I am a resident and so forth,” the woman said.
Thankfully the woman said that her relatives had not left the airport and she was able to travel back to Georgetown.
Yesterday when St. Hill visited the main office, one employee told her that she needed to purchase a brand new ticket to travel back to Barbados.
She enquired what would be the price for a new ticket, the employee told her US$400, even though she had paid US$364 for the initial ticket.
She objected to paying the additional money for the ticket, and told the employee that she would be visiting the media.
“After I told the employees that I would be going to the media, the ticket miraculously dropped to US$159,” the woman said. St. Hill said she believes if she had paid the first price they were asking for she would have been “ripped off”.
She opined that the company needs to properly investigate the circumstances of persons who are paying for tickets, when they had already purchased return tickets.
The woman is now scheduled to leave Guyana on the next available flight.
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