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GPL employees gone amuck

Oct 24, 2009 News

A Guyana Power and Light (GPL) employee appeared to have taken the company’s regulations into his own hands, and decided to disconnect an Albouystown resident without any due explanation.
According to Edmond Scott, he and his wife have been renting a flat at 169 James Street, Albouystown since 2001.
Last February, a GPL employee visited the James Street residence and informed Scott that he had a “bypass,” but gave no further explanation.
Scott then made an inquiry at the GPL Main Street Branch and spoke to an engineer.  After much persuasion, Scott was able to get the engineer to take a look at the house. After surveying the house, the engineer said that he did not find any bypass, but agreed nonetheless, to make an investigation into the matter.
While this engineer was carrying out his investigations, the lines connecting the flat with electricity were removed and thus electricity to the flat was disconnected.
Kaieteur News understands that the engineer never responded to Scott, and as a result he visited the Utilities Commission and took with him all his bills and documents he would have needed a few weeks after the engineer visited the home.
After months without electricity to the James Street apartment, Scott and his spouse, Deborah Quamina, received a bill for in excess of $180,000.
After returning to GPL to question the bill, the couple was told that they would have to pay some of the charge and a reconnection fee to get their electricity reconnected. The remainder of the charge was summed into a miscellaneous charge, which they would have had to pay on a monthly basis for the next six months as part of a contract.
Last Monday, however, a member of the GPL disconnection crew, who seemed to be unaware of the miscellaneous charge, maliciously disconnected the lights once again.
The employee told the couple that they had a breach of contract because they had not paid a bill. Scott tried to explain to the nonchalant man, but he simply laughed at the couple and proceeded with the disconnection.
Quamina told Kaieteur News reporters that she tried to show the man the bill and explain the terms of the contract she held in her hands.
Ignoring the contract, he told Quamina “I in got time to read nothing….go to GPL with it.”
Scott and Quamina made yet another trip to GPL to make a complaint, and it was found that the disconnection was unjust.
A female employee at the GPL made contact with the worker and informed him that he would have to reconnect the flat.
According to Quamina and Scott, the man did not visit the home to make the reconnection until two days after the complaint was made.
Scott and Quamina were both frustrated after the whole situation and felt that the employee was being very disrespectful and said that had they received any apology whatsoever from the young man, they would not have gone to such extremes to let the public know of the worries they experienced with the member of the disconnection crew.

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