It remains the responsibility of GPO to ensure customers receive services paid for

Sep 24, 2009 Letters

Dear Editor,
I have read the Guyana Post Office (GPO), Public Relations Officer Yoloskee Jarvis’ response/explanation: “Factors outside the control of Guyana Post Office can cause delays in mail delivery” (SN September 5th) gave, for causes of delay in mail delivery.
Like other customers I too have experienced delivery failing not so long ago and can see with the excuse given, “since we are not the owners of an aircraft we depend heavily upon the operating airlines to successfully facilitate the conveyance of mail…Further depend on the various postal administrations in the respective countries to deliver mail expeditiously.”
In urgency I posted a document expressed at a cost of $1,500 and was told that it would take about four—five days to reach its destination.
After two weeks elapsed I was receiving furious calls from the expecting recipient. Into the third week — of course after making queries with the GPO, I was forced to redo the document and post once more; it was costly; three trips to Georgetown; telephone calls, locally/internationally; being spoken to in blistering tone and some $12,000 expenditure on what should have been $3,500.
But I must say that during all this uneasy I was enduring, the then Post Master General (Ag.) Mr. Dundass seemed concerned and distressed too, was very accommodating and polite and offered the exact explanation as stated above by Yoloskee Jarvis. I raised the question of compensation/reimbursement, and even wrote a letter requesting such as I was advised to do, but it was rejected on the ground of “creating a precedent”.
And here Mr. Editor is my concern and main point: while I would like to take sincerely the soothing apology given by the Public Relations Officer, “for any inconvenience and emotional turmoil experienced”, I ask, what of the excessive cost that was incurred by the customer through no fault of his?
With respect to all the above which was nicely put by Yoloskee Jarvis, at the end of the day it remains the responsibility of the GPO to ensure that customers receive the services paid for, no more, no less.
To spend some $12,000 for the postage of a document, that should cost $3,500 is absurd and calls for more than an apology. I deserve a refund, anything less is not meaningful.
Frank Fyffe

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