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GPL implementing US$2.8M Customer Information System

Aug 11, 2009 News

Has your electricity been disconnected even though you paid your bill on time? Do you want to know how much you owe the Guyana Power and Light Company (GPL), but find that there is no easy way to get that information?
These are common problems many GPL customers face and the company hopes its new state-of-the-art US$2.8 million Customer Information System (CIS) will help eradicate these problems.
Denise Adams, GPL’s Public Relations Officer, told Kaieteur News yesterday that once the System comes into effect in April next year, customers will be able to check their bills online. However, online payments will not be part of the system, she said.
She explained that the new system will allow payments by customers to be automatically deducted, even if the payments are done at post offices and other locations where bills are payable.
Customers have repeatedly complained that even though they make payments at post offices and other locations authorised by GPL, they are still disconnected.
Adams said that this is because there is a delay in the time when the deductions are made and so there have been instances where customers were disconnected wrongfully.
GPL said the need for the new Customer Information System arose mainly because the current billing system is at least 20 years old and does not support its business effectively. The company said that the new system represents a quantum leap forward from the current system.
The company said the new system will allow the commercial staff at all eight locations countrywide to have real time and up-to-date information on all GPL’s customers. The major benefits of the CIS include crediting new payments immediately to Customers’ Accounts. Accounts will be adjusted and new bills immediately regenerated.
Customers’ queries will be monitored effectively.
This project is being funded by the Inter-American Development Bank (IDB) under the Unserved Area Electrification Programme (UAEP) as part of the company’s loss reduction investment programme.
The contract for this project was signed on March 31 last, between GPL and a Canadian Company – Advanced Utility Systems a subsidiary of Harris Computers of Canada.

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