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What a waste of productive hours

May 20, 2009 Letters

Dear Editor,
I accompanied my friend to the GRA licence office last Friday, May 15. He went there to purchase a 2009 road licence for his car.
When we arrived, my friend had to join a line outside the office. Then he had to join another line inside the office to get his document entered into the GRA computer system.
These two lines took an hour. Then he had to join a third line. He stood in that line for two hours without it moving.
I sat outside and went every so often to peer through the door to see what was happening with him and why he was taking so long. He hadn’t moved from that position for two hours.
Then a gentleman approached the window where the cashier was and enquired why was it they weren’t selling the licence. The cashier could not give a proper response so the gentleman requested on the whereabouts of his supervisor.
It was only then that the supervisor, a woman who was sitting behind the cashiers directed him to start selling licences.
Prior to this, this cashier was sitting there smiling. There is a more appropriate colloquial expression. He was also going to the back door and assisting members of the public seeking assistance through the back door – all in the presence of the supervisor.
There were about 100 persons in that small area. The ACs were switched off in the waiting area but on in the office.
This was all so unreasonable. What a waste of productive hours. It is offices like these that are applying the brakes, causing this country to crawl along.
I encourage other persons who were there last Friday, May 15 to express their disgust at what transpired by writing to the newspapers.
Ganesh Singh

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