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Guyanese deserve better treatment

Apr 17, 2009 Letters

Dear Editor,
Since the mid last year, the world’s economy has being heading downwards. Experts have attributed this to the United States of America economic situation where they diverted millions of dollars to Iraq to fund the war, which they started without any imperative reason(s).
The previous US President continues to justify his reason for such action based on the possession of “Weapons of Mass Destruction” by Sadam and his regime. Unto today we are still awaiting the findings or evidence of this claim.
However, my points in focus are the situations at our banking facilities, which we customers have to accept.
On many occasions, having driven to many of the ATM machines, the customer would learn that either they are not working and are currently being serviced or there is some cable problem, as the guards would explain.
On one such occasion, having had an immediate transaction to accomplish, I went into the bank. The crowd was enormous; as such I went to another branch. There were approximately 42 persons in the regular customer line. There are 12 windows. Number one to four deals with Draft, Foreign Exchange and Gold Card Customers. Within number five to 12 only three tellers were working. This is where the troubles began.
Ever so often either one or the other teller gets up and returns within five minutes. Now, what’s the purpose of having all these windows and no tellers to serve? It’s a waste of customers’ time. I had to endure approximately one hour and seven minutes before I could have arrived at one of these windows.
Standing this length of time can be strenuous at times. For too long, we customers have had to accept this substandard treating from our banking facilities. Sometimes these institutions operate as though we do not play the most integral part and more so they forget the phrase “….customer friendly”.
Something is lacking in the management of these institutions. Having visited many countries within the Caribbean and North America and had the reason of visiting a bank, there is this vast gap, which needs to be bridged. We Guyanese deserve better treatment.
Kirtley A Williams

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