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Persons claim they never received bills

Dec 16, 2008 News

After not receiving a water bill since 2006, when she moved into her residence, a Campbellville resident explained that, much to her confusion, her water supply was disconnected early last week.
The Guyana Water Incorporated (GWI) personnel came to her house, she said, with instructions to disconnect the water. She said that she asked them how come her water was being disconnected, and was told that she had not paid her water rates in almost two years.
When she explained that she never received a water bill, they reportedly told her that her situation was not unique, but that they (GWI personnel) still had to disconnect her water, as they were only following orders.
“They (GWI personnel) told me that, especially in Georgetown, many persons complain about not receiving a water bill,” the woman said.
Confused, she queried of GWI why she never received a bill, and was told that the entity dispatches bills every three months. She was told that, in order for her to have her water reconnected, she would need to pay the reconnection fees and at least half of the outstanding amount.
“If I don’t get a bill, then I don’t know how much I have to pay,” she explained.
However, this resident seemed to be in a unique position. When this newspaper contacted other residents of the area, most claimed that they did not have any problems receiving their water bills, but noted that the water rates were quite high.
Meanwhile, the High Court has ordered that GWI reconnect two sites operated by Jus Water, a retailer of supposedly purified water.
On Friday, Chief Justice Ian Chang issued an order directing Guyana Water Incorporated to reconnect the sites, one of which is located at Light Street, Bourda and the other at Cowan Street, Kingston.
Jus Water had moved to the courts, contending that the Cowan Street office was disconnected although the company had until December 26 to pay any outstanding bill. In the case of the light Street office, Jus Water noted that, at one of its outlets, the cost of water was $100 per cubic metre, while the other was asked to fork out $400 per cubic metre. The company, in light of what it perceived as a discrepancy, sought the intervention of the Public Utilities Commission. Up to the time of disconnection, the matter was still with the PUC.
The court found that the disconnections were precipitate.
GWI Chief Executive Officer, Karan Singh, said that his records show the Cowan Street facility is registered to the Livestock Development Company (Lidco) and not to Jus Water.
He added that he had also not received any court order directing him to make any reconnection.

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