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Health Ministry to conduct client satisfactory survey

Dec 06, 2008 News

Having received numerous complaints about the quality of service members of the public claim to be getting from health care workers, the Health Ministry will soon be conducting a Client Satisfactory Survey.

The survey, which is expected to commence early next year, will be targeting all the levels four and five hospitals in the country.

According to Health Minister, Dr. Leslie Ramsammy, these hospitals will include the Georgetown Public Hospital, the Suddie Hospital, the Linden Hospital Complex, New Amsterdam Hospital and the West Demerara Regional Hospital.

He added that at least ten health centres countrywide and two community hospitals would be selected to be part of the survey.

In an interview, Dr Ramsammy said the main objective of the survey is for the Ministry to examine the level of service offered to clients.

He said the survey will be called Client Satisfactory Survey, since not all persons who visit a health centre or a hospital are patients.

This survey, he said, will allow for better services and will present the opportunity for health workers to perform the way they are expected to.

He said the idea is to get health care workers to treat patients with respect, to be more sensitive and dignified as they deal with their patients and clients.

“Our responsibility is to ensure that all persons visiting a health centre or hospital is treated in the correct way and are given services that are required from us in the most rapid humanly possible way,” Dr Ramsammy said.

Minister Ramsammy said even as health care workers do so they must ensure that they do not compromise the quality of services that they provide.

Those who will be conducting the survey will be paid by the Georgetown Public Hospital but will report directly to the Ministry of Health.

One of the surveys is expected to begin next February and another in October. Following the outcome of the surveys, the Ministry will determine in which areas there needs to be improvements.

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