What happens when a company becomes bankrupt?

Sep 18, 2008 Letters

DEAR EDITOR,
It was reported some weeks ago that the Zoom Airline has become bankrupt. Little information was given in the media concerning this.

There are several Guyanese who are affected by this and information to clarify the positions of the customers affected is hard to come by.

This I believe is the first time we have a company filing for bankruptcy and Guyanese are affected. The travel agencies are not giving satisfactory information to their customers on their position now that Zoom is no more.

The following questions are left unanswered: will the customers who booked advance flights be refunded? If so when and by whom? Is it the responsibility of the travel agencies to obtain these refunds and pass same on to the customers?

Or are the customers left to fend on their own? Should customers take legal action against the travel agency? What part is been played by the government? Will the government step in, in the interest of the Guyanese affected?

How soon will information on refund be published and by whom? Depending on the action of the travel agencies, customers will now have to make a choice on where they will do future business.

We need to know how “customer friendly” these companies really are. Can the media get some information on the above so as to enlighten the general public?
Sam Itellu