My experience at GPL has left a bitter taste in my mouth

Jun 06, 2008 Letters

DEAR EDITOR,

It is with great consternation that I pen this letter after an entire working afternoon was spent at GPL, Main Street.

I accompanied a family member to GPL on Wednesday, 2008-06-04 with regards to an application for a new meter from the entity. After obtaining all the prerequisite documents, the individual was being given the “royal run around” to pay for the meter and receive the service.

The applicant was told by the counter staff that the address where she previously lived owed the entity $15,000 plus and as such the applicant could not receive a meter until this amount was paid. It must be noted that the meter, where the applicant previously lived, was not in the applicant’s name and the person in whose name the meter is registered is presently living at the said address and receiving electricity from GPL.
I sought the help of a friend of mine, Mr. Philander, who referred me to one of the staff members, a Mr. Anthony Johnson.

I must say instead of being helpful, Mr. Anthony turned out to be the most inflexible employee I have encountered at GPL.

Mr. Anthony actually told us that it was GPL’s policy to have a new applicant suffer for outstanding payments owed the entity by other persons once the applicant resided there. He further stated that no new meter would be issued to the applicant until the monies owed were paid. All reasoning to Mr. Johnson fell on deaf ears.

It was explained to Mr. Johnson that while the applicant lived at the house in question, the meter was not in her name. It was also asked of him, why no action was taken by GPL to have the monies owed paid by the meter owner or have the services disconnected. All of these explanations fell on deaf ears since Mr. Johnson certainly had a one tracked mind and his mind was made up since he kept on stating that it was GPL’s policy.

If this is GPL’s policy, I categorically state that it is wrong and needs to be reviewed immediately. I also recommend that GPL’s counter staff be properly trained in dealing with customers.

To make matters worse, after we elected to pay the bill since half of a day was wasted and the service was needed, we had to wait another three quarters of an hour since only one cashier was on duty. After paying for an outstanding amount of $15,000 plus and for the meter we were told that we have to wait for a week before the meter is installed. Talk about efficiency.

My experience at GPL has left a bitter taste in my mouth since I have not experienced such incompetence, inefficiency and inflexibility displayed by staff of a corporate entity in my entire life.
Frank Bispham

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My experience at GPL has left a bitter taste in my mouth

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