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GTT offers free data for mobile customers

Aug 05, 2016 News

GTT customers have been experiencing difficulties in using the *100# system to recharge their accounts, buy data plans and access other services including After Two Belongs to You (AF2).
In previous notices, GTT had indicated that the problem occurred last Sunday as a result of a breakage on one of the sub-sea systems GTT uses, caused by flooding in Martinique.
“Since the cable breakage, GTT’s technical team has been working around the clock and is exploring several options to have the problem fixed. While we cannot currently provide a resolution time we are making progress in getting alternatives to ensure that there is no such recurrence,” the statement indicated.
Recognizing that customers are unable to buy data plans, the company, effective yesterday, made free data available to all prepaid and postpaid smartphone users.
“GTT assures customers that once the service is restored, all eligible customers will be compensated for the fact that they could not opt in to FA2. Also, the data roll over balance will be adjusted for those customers who normally re-subscribe at the expiry of their data plan.
Our collection of payments for other services has also experienced challenges and we will therefore delay our usual scheduled disconnection process for non-payment to mitigate any issue that may arise.
GTT will continue to keep our customers updated via the traditional and social media and will make every effort to minimize the issues which resulted from the sub-sea cable break.”

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